returns-fashion

Streamlined Returns &Complaints Management

Returns and complaints are an inevitable part of the fashion business. TRIMIT makes them easier to handle by connecting every step from registration to credit in one clear and efficient process.

Back Office Control in Business Central

TRIMIT Returns, built on Microsoft Dynamics 365 Business Central, extends the standard functionality to match the industry’s needs.

Users can create return orders directly from original sales orders or shipments, ensuring correct linkage of items, quantities, and pricing. Each case follows a clear workflow with statuses such as Requested, Approved, Received, and Credited, giving teams real-time visibility.

Rule-based automation secures approvals before stock or credit transactions are processed, minimizing manual work and reducing errors. Customizable return reason codes provide valuable insights into quality issues, sizing, or customer behavior.

TRIMIT supports the full process

Complaints go beyond simple returns. TRIMIT supports the full process when items are faulty or damaged—including replacements, repairs, credit notes, or even returns to the supplier.

All steps are tracked in one central place, with additional functions such as invoice references, repair numbers, or item configuration for full transparency and efficiency.

Frontend Transparency with TRIMIT Portals

Through TRIMIT E-commerce solutions, B2B customers and sales agents can easily initiate returns or complaints through a self-service interface.

By referencing the original order, users select items, add quantities and reasons, and submit directly for review. The solution provides up-to-date visibility into every case, with automated notifications and full documentation—turning a potential pain point into a smooth and trustworthy experience.

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Benefits

Key benefitsfor your business.

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End-to-End Automation

Returns are validated, routed, and processed with minimal manual intervention.

Real-Time Tracking

Standardized statuses provide immediate insight for both internal staff and customers.

Seamless Customer Experience

Self-service through the TRIMIT E-commerce solutions makes it easy for customers and partners to act.

Actionable Analytics

Return reason codes and full logging support continuous improvement.

Transparent Communication

Automated emails and online access to all related documents.

What´s in it for you?

With TRIMIT Returns, you manage returns, replacements, and repairs from one central place – with clear workflows, automated approvals, and easy customer access.

This gives you fewer errors, faster resolutions, and a transparent process that works for both your team and your customers.

Over time, reason codes and detailed logging provide insights into product quality, sizing issues, or customer behavior—turning complaints data into a driver for business improvement.

Check other TRIMIT-enhancedindustry features

B2B Webshop

A B2B webshop that connects directly to your ERP for accurate pricing, stock, and order handling.

PDM

Manage your styles, materials, and collections in one place for full control and easy collaboration.

TRIMIT BI

Prebuilt reports and dashboards deliver ready-to-use insights directly from your ERP.