Order Line Tracking for B2B E-commerce | TRIMIT

Order Line Tracking for B2B Orders in Business Central E-commerce

A customer service employee checking delivered, pending, and backordered furniture order lines in one overview.

Part of the TRIMIT E-commerce Series

Built for companies using Microsoft Dynamics 365 Business Central with many open orders, partial deliveries, or long lead times, where customers and sales teams need to know what has shipped and what has not.

The order lines overview in TRIMIT E-commerce shows every order line across all orders in one view.

Instead of opening orders one by one, users see the status of each line, such as delivered, pending, delayed, or backordered, together with summary figures for the whole order portfolio.

Filters for order dates, shipment dates, product numbers, collections, and status make it easy to find the lines that need attention, even in large volumes of orders.

It gives B2B customers, sales agents, and customer service teams one shared source of truth for order fulfillment, from order placement to delivery.

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How It Works

All order lines in one view
See order lines from all orders in a single overview, instead of opening each order separately.
Status per order line
Follow each line through statuses such as delivered, pending, delayed, and backordered, and spot what needs action right away.
Summary figures at a glance
See total order lines, delivered quantities, pending shipments, and backordered items at the top of the overview.
Filters for large order volumes
Filter by order date, shipment date, order number, product number, collection, drop, and status to find exactly the lines you need.
Export to Excel or PDF
Export the filtered overview to share it or work with it further.
For customers and internal teams
B2B customers, sales agents, and customer service work from the same order line information.

Order Lines or Order-by-Order Follow-up?

Most order overviews show orders, not order lines. That works when an order ships complete. It does not work when one order contains lines with different delivery dates, partial deliveries, or backorders.

In those cases, the order status says little. The real question is which products have been delivered, which are on their way, and which are delayed.

The order lines overview answers that question across all orders at once, so users no longer have to open each order to piece the picture together.

The order lines overview is a good fit when you need to:

Follow up on partial deliveries and backorders across many orders
Answer customer questions about delivery status quickly
Let B2B customers check delivery status themselves
Find delayed lines before the customer asks
Track deliveries per collection or shipment period

Good to know:

Order line information comes from your Business Central orders
The filtered overview can be exported to Excel or PDF

Why It Matters

In B2B, one order rarely ships in one go. A furniture retailer orders tables, chairs, and sofas with different lead times, and receives them over weeks or months. A fashion retailer receives a pre-order in several deliveries across a season.
When delivery status is only visible order by order, keeping track takes time. Customers call or email to ask what has shipped, and customer service has to open order after order to answer.
Delays and backorders are often discovered late, when the customer is already waiting, instead of early, when there is still time to act.
The order lines overview closes that gap by showing the status of every order line in one place, for both customers and internal teams.

See It in Action

A furniture retailer opens the order lines overview in the B2B webshop and filters on backordered lines. Two sofa models are delayed, while the dining chairs from the same order are already delivered. The retailer exports the list to Excel to plan the showroom, without contacting customer service.
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What is the order lines overview in TRIMIT E-commerce?

The order lines overview is a single view of all order lines across all orders, with status per line, summary figures, and filters. It is connected to order data in Microsoft Dynamics 365 Business Central.

Can B2B customers track partial deliveries and backorders?

Yes. The overview shows the status of each order line, such as delivered, pending, delayed, or backordered, so customers can see what has shipped and what is still outstanding.

What can I filter order lines by?

You can filter by order date, shipment date, order number, product number, collection, drop, and status.

Who uses the order lines overview?

B2B customers, sales agents, and customer service teams use it to follow up on deliveries and answer questions about order status.

Can I export order line information?

Yes. The filtered overview can be exported to Excel or PDF.

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