When the next version of the industry-specific TRIMIT solution is shipped by the end of November 2018, it will include a fully re-engineered complaints management feature. The focus of the redesign has been on user-friendliness and the use of the return order functionality provided by Microsoft Dynamics 365 Business Central.
Complaints Management in the TRIMIT Solution
Efficient Complaints Management
The complaints management functionality in the TRIMIT solution supports an effective and consistent approach to handling complaints across all customer touchpoints. All information is registered in the core ERP solution (one central database), making it easy to monitor and act on complaint information about i.e. a customer receiving:
- The wrong product
- An inferior product
- An incomplete product
- A damaged product
- Unsatisfactory after-sales service
A customer's complaint and the resolution of the complaint is automatically linked to the original sales order, enabling efficient processing in the system. This saves time and money, reduces errors, and improves the traceability of products. Furthermore, the recorded and tracked data can be used for follow-up or statistics.
With a TRIMIT solution for fashion, furniture, or product configuration, delivering excellent customer service is no longer a separately siloed aspect of a business.